Overview
Dynamics 365 Customer Engagement is a suite of applications designed to help businesses build and maintain strong customer relationships. It includes tools for managing sales, customer service, marketing, and field service, all powered by AI-driven insights and automation. With capabilities like lead tracking, case resolution, personalized marketing campaigns, and real-time analytics, it enables businesses to enhance customer satisfaction, improve engagement, and drive revenue growth. Seamlessly integrated with Microsoft 365 and other Dynamics 365 apps, it provides a unified platform for managing customer interactions across channels.